getaway campers - uk campervan hire companies

getaway campers - campervan hire uk

Getaway Campers are the Europe camper hire specialists who love traveling and love helping others have great travel adventures too.

Our Story
At Getaway Campers, we love traveling, having traveled extensively all over the world from Afghanistan to Uzbekistan, and quite a few places in between.

One of the things that we found we value most is being able to stick to our own schedule. That means doing the things we want, when we want and where we want. The best way to do that we found is having your own wheels. It's also more fun!

The flexibility means you meet the locals in small villages or in isolated places in the back blocks of no where. These times are often the things we most remember, and besides it means you stay by that secluded bay, or pull up to sleep when it suits.

Our Aim
We're a pretty friendly bunch, so our main aim is to ensure that you have a good time. Whether we pick you up at the airport or you need some advice on where to go, we're more than happy to help out with your Europe camper hire. Traveling should be fun, and that's what we're all about. We look forward to helping you Getaway!

Why Getaway Campers?
For many of our clients they are looking for an independent way to travel. Whether in the Cotswolds, highlands of Scotland, the vineyards of Bordeaux or beaches of Spain. In most cases vehicle mobility is essential for our clients. The ease to travel and stay off the beaten track with the ability to visit the main places, do the shopping and meeting fellow travelers from all over the globe at local camping sites throughout the UK and Europe, are just a few of the reasons we hear daily.

Our vans are very easy to drive, reliable and come with numerous features that cost much more on equivalent larger or European models. The vans drive and travel extremely well, and being both not too big or too small they are ideal for navigating narrow lanes or parking in the city. With the ability to seat 4, they are also an economical way to get away with the family or friends.

Getaway Campers Rental Terms

FAQ

Where are your depots?
Kent:
Peacock Farm, Greenfield Close, Rusthall, Tunbridge Wells, TN4 8TT
London:
Royal Victoria Patriotic Building, John Archer Way, Wandsworth, London, SW18 3SX

What happens if I break down?
If you have any mechanical troubles we provide free 24 hour roadside assistance in the UK and Europe. This covers any MECHANICAL issues you may have during your travels. We also provide a Euro emergency kit which is legally required under EU Law, plus we also include jumper leads just in case you leave the lights on!

What if I have a foreign driving license?
No problem at all. All drivers must just have a valid full driver's license which they must present when they collect the van. Please note that our pricing is based on having a clean driving record, otherwise a small daily surcharge may apply.

How many people can travel in a Getaway Camper?
All of our campers can seat up to 4 people, which is great for families or friends wanting to lower the cost of traveling. Please note that the rear seat is slighlty smaller for 2 large adults, but plenty of room for 1 large adult. The front and rear seats of our campers also swivel, so you can turn them round when parked up for a game of cards or a meal.

How many people can sleep in a Getaway Camper?
Each camper can sleep 2 inside on the fold out double bed. We also hire an optional awning that fits onto the vans for the extra 2 people. Please note that we do not supply bedding.

What sort of bags should I bring?
We highly recommend soft bags to make maximum use of our storage area.

Can I charge my phone or iPod, and what about laptops?
We offer 240v transformers for hire at £20 + VAT. You will need a plug adaptor if you are coming from outside the UK, as our transformers are UK plugs only sorry.

Do you have one way hires?
Not at this stage sorry.

Can I pick up in Europe?
Again, we're afraid not - but look out for a European depot soon.

What type of van is a Getaway Camper?
All our vans are Toyota's and are equipped with 2.7 litre Petrol engines.

Do you have manual transmissions?
No. All our campers are automatics.

Do you have left hand drive vans?
All our vans are right hand drive at this stage.

How big is the optional Awning?
These sleep 2 - 3. They do vary slightly, but in general they are: Height 2m, Length 3.5m, Width 3m

Where can I take my camper?
The additional European cover allows travel in all EU countries plus Switzerland, Croatia, Norway, Iceland and Monaco. EU countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK If there are any countries outside of this that you think you'd like to go to please get in touch well before your collection date and we will ask our insurers.

European insurance cover is charged at £6 + VAT per day.

What is the range on a tank of gas?
Approx 550km

What does the insurance cover?
We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500 pounds for drivers 25 - 70 and £750 for drivers aged 21 - 24. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Getaway Campervans know as soon as possible. Getaway Campervans strongly recommend that you have personal travel insurance while traveling. If you have an accident or breakdown, Getaway Campervans will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Getaway Campervans as to whether we choose to release another vehicle to you following an accident depending on the circumstances.

Is there a minimum hire period?
Yes, we have a minimum 5 days day hire period, but if you are looking for a shorter hire, contact us directly as we are flexible and will look to assist you as best we can.

Are there any extra costs?
No. Once we finalise the price depending on your requirements, that's it. Nothing else!

Does the Sat Nav cover both the UK and Europe?
Yes it does. This makes your life a lot easier!

Do you supply information on camping ground and caravan parks?
Yes we do. Each camper comes with the AA Britain and Ireland Camping and Caravan Ground Guide. We don't presently provide information on European sites in the vans.

Should I book campsites in advance?
We recommend that you do from July - September, otherwise you should be fine.

Will my mobile phone work in the UK and Europe?
It depends on your plan, but we recommend purchasing a UK sim card on arrival. These can be purchased in vending machines at the airport. This is useful in emergencies or even for just telling us that you want to extend your hire.

Where can we park overnight?
Parking in the UK and Europe is pretty easy. Like anywhere, please remember that local laws do apply and any violations are your responsibility. You can often park and sleep in truck stops, but there are heaps of caravan parks and camping grounds in the UK and Europe offering great facilities at minimal cost. All of our campers come with the AA Britain and Ireland Camping Ground Guide to make life easier as well.

What is the minimum age to rent a Getaway Camper?
You need to be at least 21 years of age, have a full license and a good driving history of at least 2 years. Additionally we can not hire to students under our present insurance arrangements sorry. Please note that hire to drivers aged 21- 24 is dependant on prior approval by our insurer, so please contact us at least 1 working day in advance of your requested pickup date so we can give you the ok.

How do I pay my deposit?
An initial non refundable deposit will be secured at the time of booking confirmation.This can be paid by Visa or Master Card.
An additional 20% deposit is taken shortly after booking confirmation as a separate transaction.. If we have availability for your booking we will deduct the deposit and then send you a booking confirmation. This deposit is deducted from the balance which is payable 5 working days before your pickup date. Please let us know if you intend on paying the balance with a different card otherwise we will debit the one provided.

What if I cancel?
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

The additional deposit (20%) is also non-refundable should you choose to cancel your reservation, but it is transferable if you tell us at least 17 days prior to your booking date. This is then valid for another 6 months. Please note that this is at our discretion and is subject to individual circumstances and time of year. Cancellations made within 17 - 11 days of your pick up date will not be transferable or refunded and are subject to a 50% cancellation fee. Cancellations made within 10 days of your pick up date are subject to a 100% cancellation fee. Should you cancel your booking once your hire has started, you will not receive a refund.

Getaway Campers reserves the right to cancel or move bookings with 17 days notice.

How can I pay?
We accept cash, bank transfer, MasterCard, Visa, and UK Debit cards. Debit cards are free to use but credit cards do incur a 3% fee. Please note that we can not accept non-UK debit cards - sorry!

What do I need to bring with me?
Please make sure the driver/s is present and that they have their drivers license, Passport (or other suitable photo ID) and proof of address with them. Please bring a credit card so that your details can be left on the contract. You will also need to bring bedding with you as we do not provide this. If you have an iPod and car connection, please bring that so you can hook up your sounds through the stereo.

Is there a bond?
We do not take a bond as such, but we do take a manual imprint of your card to cover the excess. We also hold your card details on the contract should the camper be returned damaged, un-cleaned or if you incur any fines/charges whilst out on the road. If you are paying in cash, you will need to leave a £500 bond.

Is insurance included in the prices?
Yes, insurance is compulsory for each driver depending on the age of the driver and whether you are driving in just the UK or outside of the UK (mainland Europe).

How much for an extra driver?
An extra driver is an additional £5 + VAT per day.

When can I collect and return my van?
Anytime during our depot opening hours:
Mon - Fri 0900h - 1600h, and Sat 0900h - 1200h
(Please note that Sunday and Saturday after 12pm is strictly by appointment only) We calculate our hire times by calendar days. So each day is counted as one, irrespective of what time you pick up/return the van. Please be at the depot turn up within 30 minutes of your booked reservation time and return the van on the time stated on your contract. Late fees do apply.

Can I take a child seat?
Our campers have front airbags and the rear seat has lap belts only. They can take child seats that are certified for lap belts. Sorry, but at this stage we do not hire out child seats.

What if I drive into the London Congestion Zone?
This can be a bit tricky, but the area is sign posted heavily. Essentially you are responsible for paying this yourself either on the day or next day. This can be done online or by phone. Failure to do so will result in a £60 fine from Transport for London which then goes up steeply if not paid within 14 days. The best thing is to either take alternate routes or park your camper in a suburb for the day. Don't worry though, our depots are well outside the congestion zone.

When should I book for Glastonbury or other festivals?
We've noticed a huge increase in the enquiries for Glastonbury and other festivals. To get a place, you literally need to contact us as soon as tickets go on sale. Unfortunately a week before is a little hopeful...

Are pets allowed or any fees charge for taking pets in your vehicles?
No.

Is smoking allowed and if so do valet fees apply?
No. £50

Are there any areas that you restrict your vehicles from being driven in?
Standard insurance here. EU only approved countries as per the above.

Is there a bond?
Yes, £500 for drivers aged 25 - 70 or £750 for drivers aged 21- 24. You can reduce your excess though by selecting one of our other insurance options which is a great way of having peace of mind.
We also now offer the following excess reduction options

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Getaway Campers Rental Terms for travel between 01-Jan-2010 and 31-Mar-2014

FAQ

Where are your depots?
Kent:
Peacock Farm, Greenfield Close, Rusthall, Tunbridge Wells, TN4 8TT
London:
Royal Victoria Patriotic Building, John Archer Way, Wandsworth, London, SW18 3SX

What happens if I break down?
If you have any mechanical troubles we provide free 24 hour roadside assistance in the UK and Europe. This covers any MECHANICAL issues you may have during your travels. We also provide a Euro emergency kit which is legally required under EU Law, plus we also include jumper leads just in case you leave the lights on!

What if I have a foreign driving license?
No problem at all. All drivers must just have a valid full driver's license which they must present when they collect the van. Please note that our pricing is based on having a clean driving record, otherwise a small daily surcharge may apply.

How many people can travel in a Getaway Camper?
All of our campers can seat up to 4 people, which is great for families or friends wanting to lower the cost of traveling. Please note that the rear seat is slighlty smaller for 2 large adults, but plenty of room for 1 large adult. The front and rear seats of our campers also swivel, so you can turn them round when parked up for a game of cards or a meal.

How many people can sleep in a Getaway Camper?
Each camper can sleep 2 inside on the fold out double bed. We also hire an optional awning that fits onto the vans for the extra 2 people. Please note that we do not supply bedding.

What sort of bags should I bring?
We highly recommend soft bags to make maximum use of our storage area.

Can I charge my phone or iPod, and what about laptops?
We offer 240v transformers for hire at £20 + VAT. You will need a plug adaptor if you are coming from outside the UK, as our transformers are UK plugs only sorry.

Do you have one way hires?
Not at this stage sorry.

Can I pick up in Europe?
Again, we're afraid not - but look out for a European depot soon.

What type of van is a Getaway Camper?
All our vans are Toyota's and are equipped with 2.7 litre Petrol engines.

Do you have manual transmissions?
No. All our campers are automatics.

Do you have left hand drive vans?
All our vans are right hand drive at this stage.

How big is the optional Awning?
These sleep 2 - 3. They do vary slightly, but in general they are: Height 2m, Length 3.5m, Width 3m

Where can I take my camper?
The additional European cover allows travel in all EU countries plus Switzerland, Croatia, Norway, Iceland and Monaco. EU countries include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, UK If there are any countries outside of this that you think you'd like to go to please get in touch well before your collection date and we will ask our insurers.

European insurance cover is charged at £6 + VAT per day.

What is the range on a tank of gas?
Approx 550km

What does the insurance cover?
We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500 pounds for drivers 25 - 70 and £750 for drivers aged 21 - 24. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Getaway Campervans know as soon as possible. Getaway Campervans strongly recommend that you have personal travel insurance while traveling. If you have an accident or breakdown, Getaway Campervans will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Getaway Campervans as to whether we choose to release another vehicle to you following an accident depending on the circumstances.

Is there a minimum hire period?
Yes, we have a minimum 5 days day hire period, but if you are looking for a shorter hire, contact us directly as we are flexible and will look to assist you as best we can.

Are there any extra costs?
No. Once we finalise the price depending on your requirements, that's it. Nothing else!

Does the Sat Nav cover both the UK and Europe?
Yes it does. This makes your life a lot easier!

Do you supply information on camping ground and caravan parks?
Yes we do. Each camper comes with the AA Britain and Ireland Camping and Caravan Ground Guide. We don't presently provide information on European sites in the vans.

Should I book campsites in advance?
We recommend that you do from July - September, otherwise you should be fine.

Will my mobile phone work in the UK and Europe?
It depends on your plan, but we recommend purchasing a UK sim card on arrival. These can be purchased in vending machines at the airport. This is useful in emergencies or even for just telling us that you want to extend your hire.

Where can we park overnight?
Parking in the UK and Europe is pretty easy. Like anywhere, please remember that local laws do apply and any violations are your responsibility. You can often park and sleep in truck stops, but there are heaps of caravan parks and camping grounds in the UK and Europe offering great facilities at minimal cost. All of our campers come with the AA Britain and Ireland Camping Ground Guide to make life easier as well.

What is the minimum age to rent a Getaway Camper?
You need to be at least 21 years of age, have a full license and a good driving history of at least 2 years. Additionally we can not hire to students under our present insurance arrangements sorry. Please note that hire to drivers aged 21- 24 is dependant on prior approval by our insurer, so please contact us at least 1 working day in advance of your requested pickup date so we can give you the ok.

How do I pay my deposit?
An initial non refundable deposit will be secured at the time of booking confirmation.This can be paid by Visa or Master Card.
An additional 20% deposit is taken shortly after booking confirmation as a separate transaction.. If we have availability for your booking we will deduct the deposit and then send you a booking confirmation. This deposit is deducted from the balance which is payable 5 working days before your pickup date. Please let us know if you intend on paying the balance with a different card otherwise we will debit the one provided.

What if I cancel?
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

The additional deposit (20%) is also non-refundable should you choose to cancel your reservation, but it is transferable if you tell us at least 17 days prior to your booking date. This is then valid for another 6 months. Please note that this is at our discretion and is subject to individual circumstances and time of year. Cancellations made within 17 - 11 days of your pick up date will not be transferable or refunded and are subject to a 50% cancellation fee. Cancellations made within 10 days of your pick up date are subject to a 100% cancellation fee. Should you cancel your booking once your hire has started, you will not receive a refund.

Getaway Campers reserves the right to cancel or move bookings with 17 days notice.

How can I pay?
We accept cash, bank transfer, MasterCard, Visa, and UK Debit cards. Debit cards are free to use but credit cards do incur a 3% fee. Please note that we can not accept non-UK debit cards - sorry!

What do I need to bring with me?
Please make sure the driver/s is present and that they have their drivers license, Passport (or other suitable photo ID) and proof of address with them. Please bring a credit card so that your details can be left on the contract. You will also need to bring bedding with you as we do not provide this. If you have an iPod and car connection, please bring that so you can hook up your sounds through the stereo.

Is there a bond?
We do not take a bond as such, but we do take a manual imprint of your card to cover the excess. We also hold your card details on the contract should the camper be returned damaged, un-cleaned or if you incur any fines/charges whilst out on the road. If you are paying in cash, you will need to leave a £500 bond.

Is insurance included in the prices?
Yes, insurance is compulsory for each driver depending on the age of the driver and whether you are driving in just the UK or outside of the UK (mainland Europe).

How much for an extra driver?
An extra driver is an additional £5 + VAT per day.

When can I collect and return my van?
Anytime during our depot opening hours:
Mon - Fri 0900h - 1600h, and Sat 0900h - 1200h
(Please note that Sunday and Saturday after 12pm is strictly by appointment only) We calculate our hire times by calendar days. So each day is counted as one, irrespective of what time you pick up/return the van. Please be at the depot turn up within 30 minutes of your booked reservation time and return the van on the time stated on your contract. Late fees do apply.

Can I take a child seat?
Our campers have front airbags and the rear seat has lap belts only. They can take child seats that are certified for lap belts. Sorry, but at this stage we do not hire out child seats.

What if I drive into the London Congestion Zone?
This can be a bit tricky, but the area is sign posted heavily. Essentially you are responsible for paying this yourself either on the day or next day. This can be done online or by phone. Failure to do so will result in a £60 fine from Transport for London which then goes up steeply if not paid within 14 days. The best thing is to either take alternate routes or park your camper in a suburb for the day. Don't worry though, our depots are well outside the congestion zone.

When should I book for Glastonbury or other festivals?
We've noticed a huge increase in the enquiries for Glastonbury and other festivals. To get a place, you literally need to contact us as soon as tickets go on sale. Unfortunately a week before is a little hopeful...

Are pets allowed or any fees charge for taking pets in your vehicles?
No.

Is smoking allowed and if so do valet fees apply?
No. £50

Are there any areas that you restrict your vehicles from being driven in?
Standard insurance here. EU only approved countries as per the above.

Is there a bond?
Yes, £500 for drivers aged 25 - 70 or £750 for drivers aged 21- 24. You can reduce your excess though by selecting one of our other insurance options which is a great way of having peace of mind.
We also now offer the following excess reduction options

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Getaway Campers Insurance

We include Fully Comprehensive Insurance. The hirer is responsible for the excess of £500 pounds for drivers 25 - 70 and £750 for drivers aged 21 - 24. This covers the cost of damage to Third Party property including single vehicle accident, towing and recovery costs, theft, fire, break in or vandalism. Insurance also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. This excess applies in respect of each claim, not rental. If you run into trouble, please let Getaway Campervans know as soon as possible. Getaway Campervans strongly recommend that you have personal travel insurance while traveling. If you have an accident or breakdown, Getaway Campervans will either replace your vehicle with a similar one, or refund your hire charge for any days you lose the total use of the vehicle. It is at the discretion of Getaway Campervans as to whether we choose to release another vehicle to you following an accident depending on the circumstances.